Rampart provides enterprise level IT services to organizations of all sizes through partnerships with world class organizations. Delivery of world-class service begins and ends with understanding our clients’ needs. That is why when it comes to our partnerships, we understand our service has to evolve with technology. We are constantly evaluating solutions and partners. Our program is customizable and scales to our clients requirements. As the business landscape changes, so do IT needs.
This model of partnering with enterprise providers separate Rampart from traditional IT outsourcing. Our strength is creating the right partnerships to resolve IT needs quickly without disruption to your organization’s productivity.
We work with your existing team or can be your single IT resource. Our program provides up to 95% or better remote resolution for infrastructure and help desk support needs in a cost effective service model. Our global managed IT service, Ascend 24/7, is a scalable IT program that leverages Fortune 500 level service providers in the IT space to minimize the traditional block hour and break/fix approach. Our services can be upgraded and downgraded as your organization demands.
Our partners are currently providing support for Fortune 500 companies as well as much smaller businesses working across every imaginable industry from legal to education to financial services to manufacturing. They are currently managing networks both inside the USA and around the globe.
The different priority levels for Ascend 24/7 are found in the section below. For a detailed look into the Ascend 24/7 specifics visit the Ascend Desk, Ascend Optimization, Ascend Back-Up and Recovery and Ascend On Demand pages.